Navigating Travel for Work as a Person of Size

Customers of Size Policy

Guidelines for Customers of Size

Customers who encroach upon any function of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel in order to ensure the boosted seat(southward) is available. The armrest is considered to exist the definitive boundary betwixt seats; width between the armrests measures 17 inches. The purchase of additional seats serves as a notification to Southwest of a special seating need, and allows us to adequately plan for the number of seats that will be occupied on the aircraft. In turn, this helps to ensure we tin accommodate all Customers on the flight/aircraft for which they purchased a ticket and avoid asking Customers to relinquish their seats for an unplanned accommodation. Most importantly, information technology ensures that all Customers onboard take admission to prophylactic and comfortable seating. You may contact usa for a refund of the cost of additional seating later travel. Customers of size who prefer not to buy an additional seat in accelerate take the option of purchasing just one seat and so discussing their seating needs with the Client Service Amanuensis at their difference gate. If it is adamant that a second (or third) seat is needed, they will be accommodated with a complimentary additional seat(s).

For more information, please refer to our Customer of Size Policy Help Eye.

Online Booking Instructions for proactively purchasing an additional seat(due south) on Southwest.com

Click "Air."
Select your city pair(s) and travel date(south).
In the "Passengers" field, indicate the full number of seats needed by selecting that number of adults. (For example, if one Customer of size requires ii seats and is traveling with ane other developed in his/her political party, select "3 Adults.")
Proceed through the "Select Flight" and "Itinerary and Pricing" pages.
Consummate the "Who's Flight?" name fields for a Customer of size as follows:
1. Customer with a middle proper name
2. Customer without a middle name
If a Customer purchases a Business Select or Anytime Fare, the second seat tin exist sold at the discounted Customer of Size Fare. It is important to note that the Customer of Size Fare is simply available via our Customer Back up Services. You will demand to call (800) I-Fly-SWA (800-435-9792).

Telephone Booking Instructions

Telephone call Client Support and Services at (800) I-Fly-SWA (800-435-9792).
Inform the Representative that you are familiar with our Customer of size policy and wish to proactively purchase ii seats.
We will offer our lowest fare available. If an advance purchase, discounted fare (i.e., Wanna Become Away Fare) is booked, the second seat will exist sold at the same discounted fare.
If a Customer purchases one of our Anytime or Concern Select Fares, the 2nd seat will be sold at the Customer of Size Fare.

Check-in Instructions

Domestic U.South. Travel: Customers of size may bank check in online or at a Self-Service Cheque-in kiosk to reserve their boarding positions, only they must see a Customer Service Amanuensis to receive the required documents and be eligible for a refund after the flying.
International Travel: Customers of size who have purchased an extra seat in advance of an international flying can also utilize online check-in alee of time to secure a boarding position, and should visit the Southwest Airlines Ticket Counter or kiosk upon arrival at the airdrome to have their passport verified, receive boarding documents, and bank check luggage (if applicable).
Entry into the United states of america: The U.Due south. government is requiring anyone traveling into the United States to provide COVID-19-related documentation and contact tracing information. Learn more about travel requirements here.
Domestic U.S. and International Travel: Customers of size must obtain a Seat Reserved Document from the Customer Service Amanuensis at the Gate to obtain a Reserved Seat Document and Refund Advice Skid for the additional seats purchased.

Boarding and on the Shipping

Customers of size who have an Extra Seat Boarding document may cull to preboard in lodge to select seats that best meets their needs or they may cull to board in their boarding group and position.
Once onboard the aircraft, if necessary, delight request a seatbelt extension from our Flight Attendant. But one seatbelt extension may be used, and merely seatbelt extensions provided by Southwest Airlines are canonical for use onboard our aircraft.

^one On occasion, federally mandated procedures may prevent our ability to issue a Security Document online. Under these circumstances, please run across a Southwest Customer Service Agent at the airport for assistance.